Terms of Use

Not legal advice

CustodyGuard is a record-keeping tool. Nothing in the app is legal advice and we cannot guarantee that any record will be admitted or relied upon by a court, police force or local authority.

Not an emergency service

Panic Witness Mode notifies the trusted contacts you have added. It does not contact emergency services. In an emergency, always call your local emergency number — 999 (UK & Ireland), 911 (US & Canada), 000 (Australia) or 111 (New Zealand).

Your responsibilities

You must keep your account credentials secure, record only truthful and accurate information, and use the service lawfully. Do not upload material you have no right to hold or share, and be mindful of the privacy of children and third parties appearing in your evidence.

Records are permanent

Entries cannot be deleted. Corrections are made by amendment, which is recorded in an audit trail alongside your stated reason. By submitting a record you accept that it becomes permanent within your account.

Sharing

Share links you generate are your responsibility. Anyone holding a valid, unexpired link can view the records it covers. Revoke links you no longer want in circulation.

Do not share geotagged images with anyone, as they may contain your address. Photos and videos can carry hidden GPS metadata that reveals where you or your children live. Share evidence through a CustodyGuard share link rather than by sending original files.

Availability and liability

We aim for continuous availability but do not guarantee uninterrupted service. To the extent permitted by law, Tap One Marketing is not liable for indirect or consequential loss arising from use of the service.

Solicitor licences and client add-ons

A Solicitor / Local Authority Licence covers the licence holder's own practice account and its client seats only. Any client add-on — including Court-Ready Pro — is a platform-level product purchased directly by the client from CustodyGuard under these terms. The solicitor is not the seller, is not billed for client add-ons, is not party to the client's payment contract and never has access to the client's payment details. Clients may cancel their own add-on at any time.

Where CustodyGuard offers a referral commission on client upgrades started from a solicitor's portal, that commission is a separate arrangement between CustodyGuard and the licence holder, does not change the price the client pays, and must be disclosed to the client where professional conduct rules require it.

Changes

We may update these terms as the service develops. Continued use after an update constitutes acceptance.